Privacy Policy

Help Us Help Them (HUHT) (“we,” “our,” “us”) is committed to protecting the privacy and personal information of all individuals who interact with us — including our donors, volunteers, supporters, and beneficiaries. This Privacy Policy outlines how we collect, use, protect, and manage your personal information through our website and other communication channels.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

a. Personal Information (provided by you):

  • Name, email address, phone number, and postal address.

  • Donation details, such as amount, payment mode, transaction reference, and PAN (for tax exemption under Section 80G).

  • Information submitted by volunteers, interns, or partners (e.g., resume, qualifications, background details).

b. Automatically Collected Information:

When you visit our website, we may automatically collect data such as:

  • IP address, browser type, device details, and pages visited.

  • Cookies or similar technologies used for analytics and improving user experience.

2. Purpose of Data Collection

We use your information for the following purposes:

  • To process donations and issue receipts or 80G certificates.

  • To communicate updates, newsletters, and reports about our programs and initiatives.

  • To respond to queries, requests, and feedback.

  • To maintain accurate records for statutory compliance and auditing.

  • To improve our website, outreach programs, and operational efficiency.

3. Sharing of Information

Your personal information is not sold, traded, or rented. We may share limited information only in the following cases:

  • With trusted service providers (such as payment gateways, auditors, or IT vendors) who assist us in our operations and are bound by confidentiality.

  • When required by law, regulation, or court order.

4. Data Security

We employ appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure. However, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.

6. Your Rights

As per applicable data protection laws, you have the right to:

  • Access, correct, or update your personal information.

  • Withdraw consent for communications at any time.

  • Request deletion of your data, subject to legal or contractual obligations.

To exercise these rights, please email us at info@helpushelpthem.co.in.

7. Use of Cookies

Our website uses cookies to improve user experience and analyze site traffic. You can control or disable cookies through your browser settings; however, some parts of the site may not function optimally without them.

8. Links to External Sites

Our website may contain links to external websites. HUHT is not responsible for the content, privacy practices, or security of these third-party sites.

9. Policy Updates

HUHT reserves the right to amend or update this Privacy Policy periodically. Any revisions will be posted on our website with the updated Effective Date.

Thank you for choosing to support Help Us Help Them (HUHT). We value your trust and contribution toward our mission to empower underprivileged children through education, skill development, and holistic care.

This Refund and Cancellation Policy outlines the terms and conditions under which HUHT accepts donations and the circumstances (if any) under which refunds may be processed.

Refund and Cancellation Policy

1. Donations

  • All donations made to Help Us Help Them (HUHT) are treated as voluntary and non-refundable contributions made to support our charitable programs and initiatives.

  • Once a donation is successfully processed, it cannot be canceled or refunded, except in cases of proven technical error or duplicate transaction.

  • HUHT does not offer refunds if a donor changes their decision after a successful donation.

2. Duplicate or Erroneous Transactions

In case of an accidental duplicate payment or a transaction error (e.g., the same amount charged more than once):

  • The donor must inform us immediately at info@helpushelpthem.co.in or call +91 8336919600 within 7 working days of the transaction.

  • Upon verification, HUHT will initiate a refund for the duplicate amount through the original payment method within 7–10 working days.

3. Failed or Pending Transactions

If a payment is deducted from your account but you do not receive a donation confirmation or receipt:

  • Please email us at info@helpushelpthem.co.in with the transaction reference number, date, and payment details.

  • We will verify the transaction with our payment gateway and update you within 5–7 business days.

4. Tax Exemption and Receipts

If a payment is deducted from your account but you do not receive a donation confirmation or receipt:

  • Donations made to Help Us Help Them (HUHT) are eligible for tax exemption under Section 80G of the Income Tax Act, 1961, wherever applicable.

  • If a refund is processed for any reason, the donor will no longer be eligible to claim tax exemption for that specific donation.

5. Changes to This Policy

HUHT reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be reflected on our official website with the updated Effective Date.

6. Contact Us

For refund requests, transaction-related issues, or clarifications, please contact:

Accounts Department – Adit Kejriwal